Disagreements, disputes, and all-out war, 3 simple steps for dealing with any kind of conflict, Gini Graham Scott
Type
Label
Disagreements, disputes, and all-out war, 3 simple steps for dealing with any kind of conflict, Gini Graham Scott
Language
eng
Bibliography note
Includes bibliographical references and index
Illustrations
illustrations
Index
index present
Literary form
non fiction
Main title
Disagreements, disputes, and all-out war
Nature of contents
bibliographydictionaries
Oclc number
1190862779
Responsibility statement
Gini Graham Scott
Sub title
3 simple steps for dealing with any kind of conflict
Summary
The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from: poor communication and misunderstandings different agendas, interests, and values political power struggles incorrect assumptions about others' motives and actions difficult people Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them
Table of contents
Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities