Phone-Based Customer Service., with Jeff Toister
Type
Label
Phone-Based Customer Service., with Jeff Toister
Language
eng
Characteristic
videorecording
Main title
Phone-Based Customer Service.
Responsibility statement
with Jeff Toister
Runtime
48
Summary
Learn how to identify and address the unique challenges posed by serving customers over the phoneCustomer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day
Technique
live action
Contributor
Creator
Speaker
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Genre2
- Subject2
- Speaker1