Innovative Customer Service Techniques., with Jeff Toister
Type
Label
Innovative Customer Service Techniques., with Jeff Toister
Language
eng
Characteristic
videorecording
Main title
Innovative Customer Service Techniques.
Responsibility statement
with Jeff Toister
Runtime
43
Summary
Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamworkHelp customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team
Technique
live action
Contributor
Creator
Speaker
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Genre2
- Subject2
- Speaker1