Bibliograph

Using Customer Surveys to Improve Service., with Jeff Toister

Type

Label

Using Customer Surveys to Improve Service., with Jeff Toister

Language

eng

Characteristic

videorecording

Main title

Using Customer Surveys to Improve Service.

Responsibility statement

with Jeff Toister

Runtime

Summary

Learn how to design and implement customer service surveys, and turn the data into actions that can improve service qualityCustomer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality

Technique

live action

Contributor