What great service leaders know and do, creating breakthroughs in service firms, James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Label
What great service leaders know and do, creating breakthroughs in service firms, James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Note
Gale Virtual Reference
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unknown
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unknown
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unknown
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online
Isbn
9781626565852
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unknown
Physical Description
1 online resource (viii, 275 pages), illustrations.
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unknown
resource.reformattingQuality
access
Specific Material Designation
remote
System control number
(OCoLC)929986026
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Copyright
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