Customer services
Label
Customer services
Name
Customer services
Focus
Actions
Incoming Resources
- Subject of48
- The new gold standard, 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company, by Joseph A. Michelli
- Delivering knock your socks off service, Performance Research Associates
- Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith
- A complaint is a gift, recovering customer loyalty when things go wrong, Janelle Barlow, Claus Ml̜ler ; [foreword by Tony Hsieh]
- Knock your socks off service recovery, Ron Zemke and Chip R. Bell
- Care packages for your customers, an idea a week to enhance customer service, Barbara A. Glanz
- The discipline of market leaders, choose your customers, narrow your focus, dominate your markets, Michael Treacy and Fred Wiersema
- The complete guide to customer service, Linda M. Lash
- Exceptional service, exceptional profit, the secrets of building a five-star customer service organization, Leonardo Inghilleri, Micah Solomon
- Wired and dangerous, how your customers have changed and what to do about it, Chip R. Bell, John R. Patterson
- Knock your socks off answers, solving customer nightmares & soothing nightmare customers, Kristin Anderson & Ron Zemke
- How to say it, creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service, Jack Griffin
- Get content, get customers, turn prospects into buyers with content marketing, Joe Pulizzi, Newt Barrett
- Are your customers being served?, how to boost profits by delivering exceptional customer service, Pauline Rowson
- Super service, seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it, Jeff Gee, Val Gee
- Customer satisfaction is worthless, customer loyalty is priceless, how to make customers love you, keep them coming back and tell everyone they know, by Jeffrey Gitomer
- Beautiful business, retailing for the hairdresser, Sam Brocato, with the assistance of Holly McCrary
- The customer service revolution, overthrow conventional business, inspire employees, and change the world, John R. DiJulius III
- Customer loyalty, how to earn it, how to keep it, Jill Griffin
- The customer rules, [the 39 essential rules for delivering sensational service], Lee Cockerell
- What customers crave, how to create relevant and memorable experiences at every touchpoint, Nicholas Webb
- The experience economy, work is theatre & every business a stage, B. Joseph Pine II, James H. Gilmore
- The quality library, a guide to staff-driven improvement, better efficiency, and happier customers, Sara Laughlin and Ray W. Wilson
- The innovator's dilemma, when new technologies cause great firms to fail, Clayton M. Christensen
- Super service, seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it, Val Gee, Jeff Gee
- We are smarter than me, how to unleash the power of crowds in your business, Barry Libert &, Jon Spector ; and thousands of contributors
- The customer signs your paycheck, Frank Cooper
- The customer service survival kit, what to say to defuse even the worst customer situations, Richard S. Gallagher, MA MFT
- Driving loyalty, turning every customer and employee into a raving fan for your brand, Kirk Kazanjian
- The customer rules, the 39 essential rules for delivering sensational service, Lee Cockerell
- Firefighter self rescue, the evolution of service, Justin Lewis
- Talking with your customers, what they will tell you about your business when you ask the right questions, Michael J. Wing
- The Apple experience, the secrets of delivering insanely great customer service, by Carmine Gallo
- Telephone courtesy & customer service, Lloyd Finch
- Great customer service on the telephone, Kristin Anderson
- The relationship edge in business, connecting with customers and colleagues when it counts, Jerry Acuff with Wally Wood
Outgoing Resources
- Focus1