Managing a Customer Service Team., with Jeff Toister
Type
Label
Managing a Customer Service Team., with Jeff Toister
Language
eng
Characteristic
videorecording
Main title
Managing a Customer Service Team.
Responsibility statement
with Jeff Toister
Runtime
60
Summary
Discover how to lead customer service teams to excellence and greatnessSecrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better
Technique
live action
Contributor
Creator
Speaker
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Genre2
- Subject2
- Speaker1