Customer Service Foundations., with Jeff Toister
Type
Label
Customer Service Foundations., with Jeff Toister
Language
eng
Characteristic
videorecording
Main title
Customer Service Foundations.
Responsibility statement
with Jeff Toister
Runtime
82
Summary
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyaltyDo your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve
Technique
live action
Contributor
Creator
Speaker
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Genre2
- Subject2
- Speaker1