What great service leaders know and do, creating breakthroughs in service firms, James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Label
What great service leaders know and do, creating breakthroughs in service firms, James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Note
O'Reilly
Acquisition source address
MILOverDrive, Inc.
Color
mixed
Dimensions
unknown
Edition
First edition.
Form Of Item
online
Isbn
9781626565869
Physical Description
1 online resource (viii, 275 pages), illustrations
Specific Material Designation
remote
Stock number
816096F982F9CC-D086-4CB9-B9F6-97B737764EC9
System control number
(OCoLC)929986026
Cover Art