Bibliograph

Service failure, The real reasons employees struggle with customer service and what you can do about it., Jeff Toister

Type

Label

Service failure, The real reasons employees struggle with customer service and what you can do about it., Jeff Toister

Language

eng

resource.accompanyingMatter

technical information on music

Main title

Service failure

Responsibility statement

Jeff Toister

Sub title

The real reasons employees struggle with customer service and what you can do about it.

Summary

The president of Toister Performance Solutions, Jeff Toister has dedicated more than 20 years to helping companies improve customer service. Service Failure breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards

Classification