Working with Upset Customers., with Jeff Toister
Type
Label
Working with Upset Customers., with Jeff Toister
Language
eng
Characteristic
videorecording
Main title
Working with Upset Customers.
Responsibility statement
with Jeff Toister
Runtime
54
Summary
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first placeMore than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future
Technique
live action
Contributor
Creator
Speaker
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Creator1
- Genre2
- Subject2
- Speaker1