ITIL 4 Foundation Revision Guide, by Axelos
Type
Label
ITIL 4 Foundation Revision Guide, by Axelos
Language
eng
Bibliography note
Includes bibliographical references
Illustrations
illustrations
Literary Form
non fiction
Main title
ITIL 4 Foundation Revision Guide
Nature of contents
bibliographydictionaries
Oclc number
11188989652
Responsibility statement
by Axelos
Summary
A ready companion for those studying the ITIL 4 guidance, this book enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, and provides exam hints and support to maximize ITIL 4 Foundation success. --, Edited summary from book
Table Of Contents
1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information
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