Legendary service, the key is to care, Ken Blanchard, Kathy Cuff & Vicki Halsey
Type
Label
Legendary service, the key is to care, Ken Blanchard, Kathy Cuff & Vicki Halsey
Language
eng
Index
no index present
Literary Form
non fiction
Main title
Legendary service
Nature of contents
dictionaries
Oclc number
1881469466
Responsibility statement
Ken Blanchard, Kathy Cuff & Vicki Halsey
Sub title
the key is to care
Summary
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--, Provided by publisher
Table Of Contents
Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Introduction -- 1 A Frustrating Transaction -- 2 An Intriguing Course -- 3 What Is Legendary Service? -- 4 A Catalyst for Change -- 5 The Science of Service -- 6 Committed to Customers -- 7 Attentive to Customers -- 8 Responsive to Customers -- 9 Empowered for Customers -- 10 Six Months Later -- Self-Assessment -- Discussion Guide -- Acknowledgments -- About the Authors -- Services Available-The Ken Blanchard Companies -- Join Us Online