Bibliograph

On great service, a framework for action, Leonard L. Berry

Type

Label

On great service, a framework for action, Leonard L. Berry

Language

eng

Bibliography note

Includes bibliographical references (pages 271-281) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

On great service

Nature of contents

bibliography

Oclc number

31411524

Responsibility statement

Leonard L. Berry

Sub title

a framework for action

Table Of Contents

A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service

Classification